Retail SOP

Would you like to work in the retail industry? If you possess any of the following skills apply now!

Some of the main duties for a general position in the retail industry in a shop such as a department store or a boutique, working as a sales assistant will require the following skills:-

Ability to interact well with people.
Greet customers and ensure their needs are met.
To offer help and assistance in locating/obtaining a particular product make/size/model.
To make recommendations, such as, to place an order or to call another store regarding the item required if its out of stock and place the order for the customer.
To make recommendations regarding the product/merchandise.
Provide gift-wrapping and packing services.
To be able to use a cash register efficiently and ensure vouchers, coupons and cash are kept in order.
Process cash/credit payments.
Answer questions and queries.
Keep the environment clean/tidy (wipe down counters/shelves).

It is essential to maintain as much knowledge as possible regarding sales and promotions whilst also ensuring that you know what the companys policies and procedures are regarding exchanging/payment of goods.

Always maintain all essential security regulations are met.

Depending on the product sometimes it will be necessary to provide a demonstration of its use or operation and give advice on the maintenance of the item(s).

Other duties may involve:-
Maintaining the stores sales records.
Balancing the cash register and making deposits.
Pricing items correctly and visibly.
Creating attractive displays to promote the companys sales.
Preparing sales slips and contracts.
Making delivery arrangements.
Selling insurance and service policies for goods purchased.
Having the ability to stock take.
Being aware and knowledgeable regarding security threats and keeping an eye out for theft.

Whether you decide to work for a large department store or a corner shop or even a small boutique on the high street, the job role for a retailer is endless and full of career opportunities too. There is always plenty of overtime on offer and flexibility regarding hours of work.

Retail sales jobs are of utmost importance to the company that is making the sales. A sales job helps the company make profits as a salesperson acts as a bridge between the manufacturer and the target customer group. In retail sales employment the responsibility is huge. One has to make sure that all goods are properly accounted for and sold. The retail industry is big right now and is generating a huge number of jobs that one can apply for. In retail sales customer service jobs, rather than educational qualifications what one requires is a presence of mind and a charming personality with good interactive skills. A retail salesperson plays an extremely important role as it is his/her duty to make the sales and ensure that all the goods are sold out. Contrary to popular belief a retail salesperson is paid sufficiently and there is enough scope for climbing up the ladder. As there are a large number of employees in retail sales the competition is fierce and you have to stand out and prove yourself to be exceptional in order to achieve the promotion to the next level. A few personality traits such as a pleasant personable appearance, good behavior, people skills are guaranteed to impress the retail sales recruiter.

It is the responsibility of the retail sales employees to decide which items are fast moving off the shelves and must be replaced at all times. These are the items that are the most in demand by customers and must at all times be kept well-stocked. The entire industry is keeping an eye on which products a customer needs and which ones are not selling much. As a retail salesperson your observation skills can help the industry decide which products to up regulate and which to not.

In a retail sales job you are required to possess charm of manner and a pleasant friendly attitude. Your job description will require regular interaction with the general public and it will be your duty to calm down irate customers. To climb to managerial position you need a graduation degree but what matters more is how good you are at your job. Thus retail sales management jobs are much in demand.

If you wish to elevate your position to a higher one there are a few things that you need to not do. The first is you cannot throw attitude while dealing with customers. Any show of temper tantrums is not appreciated. Going overboard to impress your employer and oiling him/her is a strict no-no. Taking rejection of your sales pitch personally will not get you far with your employer either. You need to enjoy what you do and have the right enthusiasm for your job. This will catch your employers eye. Being dull or bored at your job will take you nowhere. Thus with the right kind of attitude you will excel in a retail sales job and have the opportunity to better your position.

Most of us have been to a retail store before, whether it has been to buy a new outfit, special occasion jewelry or appliances for our home. One thing that plays an important part in the retail industry is the history of retails sales.

The Sears and Roebuck store is one of the first well renowned retail stores to ever open up. The store started off as a mail order business that sold things such as clothing, shoes and household items in their very own catalog. Their first retail store opened up in 1925 and branched from a clothing catalog with household items to a large retailer. Since then it has had success with the addition of automotive, lawn and garden as well as optometry.

Retail sales tend to increase every year with the addition of new stores coming onto the market. Clothing and mass merchant stores such as Wal-Mart tend to have significant increases in retails sales by their main selling points that reel customers in are their commitment to have the lowest prices and also to remain competitive with other merchants that sell the same or similar items.

Retailers have used many tools in the past to be able to attract customers and generate a higher amount of retail sales. Advertising in newspapers and magazines contribute to a high amount of aid in overall sales. Holding customer appreciation days where special offers are utilized as well as free giveaways to provide customers with the incentive to buy more at their store.

Retail sales increase on one of the biggest shopping days of the year called Black Friday. Black Friday has been a shopping tradition for centuries and has led to a nationwide phenomenon. Black Friday is held the day after Thanksgiving and offers some of the biggest savings to shoppers for the entire year. Most people do 80% of their holiday shopping on Black Friday. Stores compete for each other’s business by offering shoppers incentives and price reductions on high ticket items such as computers, clothes and small appliances.

Retail sales have changed over the years by becoming more comforting to shoppers by introducing their own credit cards for preferred shoppers, special hours for shoppers to come in and receive early bird incentives and also restaurants and day care centers built right into the stores. Many retailers also offer a hands on approach to their retail items, allowing customers to try out items before they buy them right at the store.

Retail sales has evolved in the past decade as allowing customers the opportunity to participate in a more enjoyable shopping experience than ever before therefore making a positive impact on the history of retail sales.

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If you are looking for your new Corporate ERP application, and you are in Retail business: Deli, Asian food, Small to mid-size retail outlets, we would like to give you initial highlights on how Microsoft Dynamics GP could be implemented. We will describe three options: Microsoft RMS, POS Add-on for Dynamics GP and Counterpoint. Each one has pluses and each Retail customer has specific requirements, where one route might be better versus another one. Lets begin with the most advanced approach in our list Microsoft Retail Management System with Integration to Dynamics GP. As small remark, sometimes Microsoft Dynamics GP is also referred as Great Plains Dynamics, which is its ERP application historical name, prior to the time, when Great Plains Software was acquired by Microsoft and later on Microsoft Business Solutions announced its own Dynamics project, where Microsoft Great Plains got its new name Dynamics GP:

1.Microsoft RMS and Dynamics GP tandem. MS RMS completely automates POS cash registers and it supports the majority of POS devises, such as Barcode scanners, Signature Capture touch screens, POS customer info screen, credit card processing machines (Cherry Keyboard, and various small CC processing devices) to name a few. But, besides POS support, MS RMS also have Store Operations module (where Cash Registers user interfaces are located), where you can do such retail store routines as merchandise replenishment, stock count, sales promotions and sales days special pricing. Plus RMS has Headquarters module, where you can manage all your stores (doing such routines, as centralized Purchasing and distribution, moving merchandize from one store to another, consolidated retail management reporting). What happens in Headquarters module about POS transactions from the stores they are integrated on scheduled base (if you have reliable internet connection within the chain stores, or reliable dial-up modem connection) or on demand (typically when the number of POS transactions is relatively low). We support MS RMS to Dynamics GP bidirectional integration, which handles POS (translated into GP Sales Order Processing Invoice with Customer Payment, Return or Order, or if you do not want to track inventory quantities in Great Plains to GP Receivable Management Invoice, Return or Credit memo); also Purchases in RMS Headquarters are integrated into Dynamics GP POP module transactions; inventory transfers and cycle counts are bi-directionally propagated to Dynamics GP and RMS. This tandem gives you the power of Dynamics GP as Corporate ERP system, where you have such advantages as possible integrated Warehouse Management System, ecommerce with such popular shopping carts as Magento
(Linux/PHP/MySQL), or if you are Microsoft shop ASP.Net Storefront. Plus Dynamics GP is full featured ERP and MRP system (if you do assembly on Sales Order) with advanced Corporate Financial Reporting (FRx or its successor Microsoft Management Reporter). This solution might be not the cheapest one among the considered ones, so if you are on the really tight budget and feel the influence of slowdown in your industry, lets move on to the next option

2.Dynamics GP POS Add-ons. Through Dynamics GP ISV channel you can also find various POS extensions to Great Plains, typically extending Sales Order Processing module. In Dynamics GP SOP module you have Sales Transaction entry, where you can do Sales Order, Invoice (both with customer deposit in the form of Credit Card, Check or Cash payment), Return, plus few other types. These transactions are so powerful and fit to what you typically do at the cash register, that numerous Dynamics GP ISV modules were programmed (in Great Plans Dexterity) to enable such POS features as Barcode scanning, Signature Capturing. To name you a name of the one of the most popular SOP POS extensions Compass Technologies, VAR from the Michigan. In their POS module you can also create sales campaigns, offer special price to named customers, when you sell on account. The advantage of Dynamics GP POS add-on way in our opinion is the fact that POS works out of existing GP database and doesnt require POS transactions integration (opposed to Microsoft RMS, as RMS is in essence external application). Well, there are also drawbacks, for example, if you have seasoned business (flowers, gardening, landscaping, farm stands, farmer markets) Dynamics GP POS extensions usually require reliable internet connection to the Dynamics GP Server. Microsoft RMS, however could be made mobile and when farmer market day is over, then you can connect to the internet from your hotel room with your laptop, where Microsoft RMS Store Operations module is hosted with all the Cash Registers and daily POS transactions ready to be integrated on demand to RMS Headquarters. With Compass or similar POS extensions you may expect to save on Dynamics GP POS implementation

3.Counterpoint from Radiant Software integration to Dynamics GP. Counterpoint has its own General Ledger module, plus POS (with Cash Registers), Purchasing, Stock Count, plus such routines as items on sale campaigns, inventory counts. If you are growing from small store to several retail outlets, and now you are at the stage, where you feel that you need more powerful accounting back office (Counterpoint GL is nice, but in larger company you may need something more upscale with rich Corporate ERP business logic). Counterpoint has an option to send AP and GL (daily POS sales transactions) to external Accounting system, such as Dynamics GP, Solomon/SL and some other popular platforms. Counterpoint integrations are distributed as Microsoft SQL Server DTS packages (very popular for Microsoft SQL Server 2000), and with DTS deemphasizing in SQL Server 2005, we would like to see Counterpoint roadmap on the future integration technologies. Having said that we have to admit that you should be OK with Counterpoint upgrade to version 8.0

4.If you are serving your franchisees from your Headquarters. Here we would like to recommend to your attention such popular features, associated with Dynamics GP as Warehouse Management System and eCommerce. WMS is part of your Supply Chain Management (SCM) network. WMS typically handles such features and business processes as Sales Order Fulfillment (on the warehouse floor by barcode scanning), inventory restocking and inventory management transactions (moves between the locations and physical counts). Ecommerce for Dynamics GP works directly out of SOP tables, opening SOP Sales Order, Invoice or Return for online ordering. Our extensions for WMS and Ecommerce work in concert with each other and you could benefit on managing both systems, plus POS/Retail directly from your Dynamics GP user interface

5.To request further support, please call us 1-866-528-0577, We need to discuss your cards in order to recommend you the best solutions, which is not contingent to our preferences. We serve you USA/Canada nationwide via remote support (web sessions and phone/skype conferences). Local service is available in Western Michigan, Chicagoland, Southern California (LA, Orange County, San Diego), Houston area of the state of Texas