List of Points to be Included in Retail Customer Service Resume

I was at a restaurant waiting for my food to arrive at the table. I observed a woman approach the counter; I overheard her saying that, -The cup fell off the table and broke. I want someone to clean it up and need another cup of coffee too-. She was oblivious of the fact that she was responsible for the mishap. She was not sorry about it. To my surprise a customer service person promptly helped her to get another cup of coffee. Then another person wearing a smile said, -I am glad to clean it up for you-. The lady did not bother to thank but the staff was quite professional and conveyed the spirit that they were glad to serve each and every customer.

The secret of customer service is this spirit. The retail customer service resume should reflect this spirit.

Understanding the role of retail customer service:

Retail customer service representative introduces and acquaints the product to the prospective customers and clients. His role is to show them the benefits of the products.

They inform the customers about the price and the competitiveness of the product or service.

He might occasionally need to demonstrate the functioning of the product and allows the customer to try using it.

List of points that need to be included in a retail customer service resume:

Job role:

Resolve customer queries, requests, and complaints, which requires analyzing the situation to determine the best use of the resources.

Liaison between the customer and the various departments

Provide pricing and delivery information, knowledge of order processing and work processing assignments.

Knowledge of handling cash and payments

Skills:

Possess strong communication skills and an ability to deal with everyone from the employees, management, peers, and customers

Self motivated, prompt and proactive, persistent, with an eye for details, energetic, organized and a patient listener

Educational background:

There are no specific educational criteria for a retail customer service person. A high school diploma is requisite. Some companies do give the opportunity for college students to work and learn on the job. Education is not the deciding factor while hiring customer service personnel, it is the passion for the product or service and the ability get the sale through that is vital. This ability needs to be coupled with the spirit to proactively serve the customer.

You can browse through some customer service resume samples to have an insight into writing an effective resume.

Sherri White is a career counselor and an expert in resume and cover letter writing. She can assist you in preparing a resume for a customer service job, be it a receptionist resume, call center resume, customer care officer resume.