Month: April 2018

If you are looking for your new Corporate ERP application, and you are in Retail business: Deli, Asian food, Small to mid-size retail outlets, we would like to give you initial highlights on how Microsoft Dynamics GP could be implemented. We will describe three options: Microsoft RMS, POS Add-on for Dynamics GP and Counterpoint. Each one has pluses and each Retail customer has specific requirements, where one route might be better versus another one. Lets begin with the most advanced approach in our list Microsoft Retail Management System with Integration to Dynamics GP. As small remark, sometimes Microsoft Dynamics GP is also referred as Great Plains Dynamics, which is its ERP application historical name, prior to the time, when Great Plains Software was acquired by Microsoft and later on Microsoft Business Solutions announced its own Dynamics project, where Microsoft Great Plains got its new name Dynamics GP:

1.Microsoft RMS and Dynamics GP tandem. MS RMS completely automates POS cash registers and it supports the majority of POS devises, such as Barcode scanners, Signature Capture touch screens, POS customer info screen, credit card processing machines (Cherry Keyboard, and various small CC processing devices) to name a few. But, besides POS support, MS RMS also have Store Operations module (where Cash Registers user interfaces are located), where you can do such retail store routines as merchandise replenishment, stock count, sales promotions and sales days special pricing. Plus RMS has Headquarters module, where you can manage all your stores (doing such routines, as centralized Purchasing and distribution, moving merchandize from one store to another, consolidated retail management reporting). What happens in Headquarters module about POS transactions from the stores they are integrated on scheduled base (if you have reliable internet connection within the chain stores, or reliable dial-up modem connection) or on demand (typically when the number of POS transactions is relatively low). We support MS RMS to Dynamics GP bidirectional integration, which handles POS (translated into GP Sales Order Processing Invoice with Customer Payment, Return or Order, or if you do not want to track inventory quantities in Great Plains to GP Receivable Management Invoice, Return or Credit memo); also Purchases in RMS Headquarters are integrated into Dynamics GP POP module transactions; inventory transfers and cycle counts are bi-directionally propagated to Dynamics GP and RMS. This tandem gives you the power of Dynamics GP as Corporate ERP system, where you have such advantages as possible integrated Warehouse Management System, ecommerce with such popular shopping carts as Magento
(Linux/PHP/MySQL), or if you are Microsoft shop ASP.Net Storefront. Plus Dynamics GP is full featured ERP and MRP system (if you do assembly on Sales Order) with advanced Corporate Financial Reporting (FRx or its successor Microsoft Management Reporter). This solution might be not the cheapest one among the considered ones, so if you are on the really tight budget and feel the influence of slowdown in your industry, lets move on to the next option

2.Dynamics GP POS Add-ons. Through Dynamics GP ISV channel you can also find various POS extensions to Great Plains, typically extending Sales Order Processing module. In Dynamics GP SOP module you have Sales Transaction entry, where you can do Sales Order, Invoice (both with customer deposit in the form of Credit Card, Check or Cash payment), Return, plus few other types. These transactions are so powerful and fit to what you typically do at the cash register, that numerous Dynamics GP ISV modules were programmed (in Great Plans Dexterity) to enable such POS features as Barcode scanning, Signature Capturing. To name you a name of the one of the most popular SOP POS extensions Compass Technologies, VAR from the Michigan. In their POS module you can also create sales campaigns, offer special price to named customers, when you sell on account. The advantage of Dynamics GP POS add-on way in our opinion is the fact that POS works out of existing GP database and doesnt require POS transactions integration (opposed to Microsoft RMS, as RMS is in essence external application). Well, there are also drawbacks, for example, if you have seasoned business (flowers, gardening, landscaping, farm stands, farmer markets) Dynamics GP POS extensions usually require reliable internet connection to the Dynamics GP Server. Microsoft RMS, however could be made mobile and when farmer market day is over, then you can connect to the internet from your hotel room with your laptop, where Microsoft RMS Store Operations module is hosted with all the Cash Registers and daily POS transactions ready to be integrated on demand to RMS Headquarters. With Compass or similar POS extensions you may expect to save on Dynamics GP POS implementation

3.Counterpoint from Radiant Software integration to Dynamics GP. Counterpoint has its own General Ledger module, plus POS (with Cash Registers), Purchasing, Stock Count, plus such routines as items on sale campaigns, inventory counts. If you are growing from small store to several retail outlets, and now you are at the stage, where you feel that you need more powerful accounting back office (Counterpoint GL is nice, but in larger company you may need something more upscale with rich Corporate ERP business logic). Counterpoint has an option to send AP and GL (daily POS sales transactions) to external Accounting system, such as Dynamics GP, Solomon/SL and some other popular platforms. Counterpoint integrations are distributed as Microsoft SQL Server DTS packages (very popular for Microsoft SQL Server 2000), and with DTS deemphasizing in SQL Server 2005, we would like to see Counterpoint roadmap on the future integration technologies. Having said that we have to admit that you should be OK with Counterpoint upgrade to version 8.0

4.If you are serving your franchisees from your Headquarters. Here we would like to recommend to your attention such popular features, associated with Dynamics GP as Warehouse Management System and eCommerce. WMS is part of your Supply Chain Management (SCM) network. WMS typically handles such features and business processes as Sales Order Fulfillment (on the warehouse floor by barcode scanning), inventory restocking and inventory management transactions (moves between the locations and physical counts). Ecommerce for Dynamics GP works directly out of SOP tables, opening SOP Sales Order, Invoice or Return for online ordering. Our extensions for WMS and Ecommerce work in concert with each other and you could benefit on managing both systems, plus POS/Retail directly from your Dynamics GP user interface

5.To request further support, please call us 1-866-528-0577, We need to discuss your cards in order to recommend you the best solutions, which is not contingent to our preferences. We serve you USA/Canada nationwide via remote support (web sessions and phone/skype conferences). Local service is available in Western Michigan, Chicagoland, Southern California (LA, Orange County, San Diego), Houston area of the state of Texas

Do you want to start your own business online, such as EBay store owner? Do you worry that how to find goods at lowest price for sale in your local country or in other countries? Now you can find most satisfied answer from China Wholesaler HotSaleDeal.com which wholesales China cheap electronics online. They offer variety of China wholesale electronics online at incredible lowest wholesale price. So HotSaleDeal will be your best online business partner. You can get the high quality gadgets online and save money rather than source in your local country.

At present, more and more EBay store owners source goods from online China wholesale store. Compare with bulk purchase, the advantage for store owners is that they can buy minimum quantity, even sample from those online wholesale stores. Commonly, these online stores offer several types of wholesale merchandises, such as cell phone, car DVD player, digital camera, home security, flashlights, spy camera and more. Most of them are sold at lowest price with No MOQ limitation. Another advantage is that they offer dropship service. You can purchase item at the wholesale store and then ask them to deliver the package to your own customer. So you do not store any goods at home. You can deduct your dangerous. Also you do not worry that wholesale store will deliver the package without any information in order to protect your right.

Perhaps people will worry to get the goods for long time. Actually, you just take 3-7 days to get the package with express, such as DHL. UPS, FedEx etc. Delivery with these expresses, you need to pay a little high expense. Some people will deny purchasing it. But you have another option normal post service, such as Hong Kong post air mail. It just cost you around 10US$ for 0.5kg. And you will take a little long to get the package, around 15-20days. Although you wait days for your goods, you will find that you save money rather than purchase in your local country. It will be worth.

As one of the best China wholesale stores, HotSaleDeal offer lowest goods with fastest delivery options for all customers. Beside these, they also offer perfect return policy. You will get refund if you receive the package in problem. You also can send item to us for repair during warranty. Commonly, all goods have 12 month warranty. HotSaleDeal have years of electronics wholesale experience. They will be your trustful seller.

Just start your own business with China wholesaler HotSaleDeal. Obtain Wholesale Merchandise from True Prime three Legit China. Earn money from now on!

So… you’ve decided that a Dyson vacuum is in your future? Congratulations! I personally think you’ve made a wise investment in your home-cleaning arsenal. Arsenal? Gosh, I make a clean home sound kinda like warfare.

I guess after 20+ years of marriage and always having one kind of pet or another, it feels like warfare keeping the house clean at times.

Before heading out to your local retail store to plop down several hundred $1’s on that brand spankin’ new Dyson, consider the alternative; buying a reconditioned Dyson vacuum online. I did 3+ years ago and here’s why I think you should too.

Question 1: Ask yourself “Do I have an extra $200 to $300 to burn or could I think of a better use for that money?”

Purchasing a refurbished Dyson (read below what definition)can save you several hundreds of dollars off retail. Go to your local Sears or Best Buy and I’m guessing for a DC14 Animal, you’re going to pay around $550 to $600 for a new vacuum. And that doesn’t include tax so add another $35 to $40.

Total: $580 – $640.

Now compare that to a Factory-Reconditioned Dyson DC14 Animal that can be purchased online and you’re looking at a price, I’ll bet, that’s in the the $300s range! And most times purchasing online means NO TAX and FREE SHIPPING…. BaddaBing BaddaBoom, you just saved enough to have a heckuva nice romantic getaway for a night maybe two my friend. Read on.

Question 2: Ask yourself “Do I have to have a brand new Dyson?”

Here’s a simply definition of a remanufactured Dyson vacuum – “factory reconditioned to new condition (a few cosmetic blemishes may exist) backed by a factory warranty”.

Bottom line – for all intents and purposes, you’re getting a brand new vacuum that may have a few cosmetic blemishes on it. Mine didn’t and neither did two other friends who bought reconditioned units either. Dyson even puts a full 6 month warranty on all their remanufactured units to give you piece of mind.

Question 3: Ask yourself “Do I take pride in finding the best deal?”

Everytime I look at my Dyson Animal, I get a kick out of how much I saved going the reconditioned route vs. retail. You may be like-minded or you may not. But the fact is, after 3+ years of ownership, I can’t, and neither can anyone else, tell 1 bit of difference between my reconditioned Dyson and a new one.

If you want all the benefits – Dyson vacuums have incredibly positive reviews and are known for their exceptional suction. Among the cool features are a 17-foot telescoping wand, permanent HEPA filters and 150,000 Gs of cyclonic force – while saving a boat load of money, I encourage your to check out a remanufactured Dyson vacuum instead of a brand new one. In a couple days, after delivery, I think you’ll be glad you did.

ADT Security will showcase a new interactive display unit and demonstrate the futuristic capabilities of facial detection and tracking technology at the Retail World conference to be held in Sydney from June 27 to 29. While offering security benefits, both solutions promise to help retailers maximise profits through enhanced store intelligence and improved customer experience.

Ideal for department stores and consumer electronics retailers, ADT Security’s new Duonell Interactive Display Unit encourages customers to get hands-on with gadgets while they are switched on and fully functional. Where many stores hide expensive items such as cameras, mobile phones, GPS systems and other electronic devices in locked cabinets due to security concerns, this self-guided kiosk style unit enables retailers to openly display merchandise thanks to an in-built anti-theft device which emits a sound if a product is forcibly removed.ed.

In order to reduce customer waiting times and further encourage interaction, Duonell’s interactive touch-screen can be used to provide customers with important product information and video tutorials. Further sales growth opportunities can be achieved by using the touch-screen to display up-selling, advertising or promotional messages.

The Duonell Interactive Display Unit offers further benefit to retailers through valuable customer insights data. The unit’s computer system can produce downloadable reports that enable retailers to understand customer preferences and store activity, such as statistics about which products are more popular, and the average time a customer spends looking at each item.

Also on display at Retail World will be ADT’s facial detection and tracking technology which when used in conjunction with store performance analytics assist retailers in understanding more about customer behaviour than ever before imagined.

Capable of capturing visitor trend data such as traffic numbers, shopper direction, average time of stay and even demographics, these innovative new tools allows retailers to quickly spot trends, patterns and abnormalities so they can identify security issues and allocate resources accordingly.

Improved in-store marketing is another benefit, as retailers can then use the information generated to better structure messages, and place product and promotional items in areas receptive to their target market. Using discretely-positioned video sensors it is possible to analyse and count customer faces automatically, classifying them by age and sex. These advanced tools even have the ability to identify the number of viewers specific products attract and how many of these viewers then proceed with a purchase. Reports can then be generated which help retailers learn how best to engage and convert customers.

Retail World will be held at the Sydney Convention and Exhibition Centre from June 27 to 29, with ADT Security present at stands 2 and 3. As the exclusive worldwide distributor of Sensormatic Electronic Article Surveillance (EAS) systems, ADT Security will also have a range of the latest anti-theft tags, labels, pedestals and deactivators on display.

For more information call 131 238 or visit www.adtsecurity.com.au

Media – for further information please contact:
Corrina Anderson or Danielle Reckless, Write Away Communication + Events
Phone: 02 9978 1400 Email: ;
Tamora Wells, ADT Security
Phone: 02 9947 7239 Email:

I was at a restaurant waiting for my food to arrive at the table. I observed a woman approach the counter; I overheard her saying that, -The cup fell off the table and broke. I want someone to clean it up and need another cup of coffee too-. She was oblivious of the fact that she was responsible for the mishap. She was not sorry about it. To my surprise a customer service person promptly helped her to get another cup of coffee. Then another person wearing a smile said, -I am glad to clean it up for you-. The lady did not bother to thank but the staff was quite professional and conveyed the spirit that they were glad to serve each and every customer.

The secret of customer service is this spirit. The retail customer service resume should reflect this spirit.

Understanding the role of retail customer service:

Retail customer service representative introduces and acquaints the product to the prospective customers and clients. His role is to show them the benefits of the products.

They inform the customers about the price and the competitiveness of the product or service.

He might occasionally need to demonstrate the functioning of the product and allows the customer to try using it.

List of points that need to be included in a retail customer service resume:

Job role:

Resolve customer queries, requests, and complaints, which requires analyzing the situation to determine the best use of the resources.

Liaison between the customer and the various departments

Provide pricing and delivery information, knowledge of order processing and work processing assignments.

Knowledge of handling cash and payments

Skills:

Possess strong communication skills and an ability to deal with everyone from the employees, management, peers, and customers

Self motivated, prompt and proactive, persistent, with an eye for details, energetic, organized and a patient listener

Educational background:

There are no specific educational criteria for a retail customer service person. A high school diploma is requisite. Some companies do give the opportunity for college students to work and learn on the job. Education is not the deciding factor while hiring customer service personnel, it is the passion for the product or service and the ability get the sale through that is vital. This ability needs to be coupled with the spirit to proactively serve the customer.

You can browse through some customer service resume samples to have an insight into writing an effective resume.

Sherri White is a career counselor and an expert in resume and cover letter writing. She can assist you in preparing a resume for a customer service job, be it a receptionist resume, call center resume, customer care officer resume.